Last updated: 11 , 2022]

Notice

HANGZHOU HIKVISION TECHNOLOGY CO., LTD., and its affiliates, (collectively “HIKVISION”, “we”, “our”, “us”) provide you with access to online platform via the website of https://pw-en.hikvision.com (“Platform”) to reset or restore the passwords of HIKVISION products as requested by the customers (the “Purpose”) as per HIKVISION Platform Agreement reached by HIKVISION and you.This Privacy Policy (“Policy”) explains how HIKVISION handles the collection, storage, disclosure and other processing of personal information when you use the Platform. Please review this Policy before using any HIKVISION services available on this Platform (“Service”).

If the personal information you submitted to us contains other individuals’ information, you warrant that you have obtained the approval of such individuals.

The Policy may be modified from time to time and will be posted on this page. By accessing to and using this Platform, you acknowledge that you have agreed to our process of your personal information in accordance with the Policy.

Collection and Use of Your Information

When you use the Platform and the Service, HIKVISION may collect certain information about you as described in this Policy. The information can be divided into information that you actively and voluntarily provide and information that has been generated in connection with your use of the Service.

The personal information that we collect depends on your use of the Service. Here are more details on the categories of personal information we collect when you using HIKVISION Service and the purpose of use regarding the collected information:

• in order for you to access the Platform and realize the Purpose, you are required to provide HIKVISION with registration information which includes, your name, country/region, company name and email address, so that HIKVISION can allocate an account with password to you and you can revise the password by yourself;

• we will also collect your mobile phone number before allocating to you an account, because to realize the Purpose you need to submit to the Platform verification codes you receive via such mobile phone number or the provided e-mail address;

• when you log in to the Platform, we will collect your account information to verify your login and ensure the security of your account;

• in order for us to perform data analytics, audit and conduct research so that to optimize our service experience, and to meet our legal obligations (such as record keeping as required by country specific regulations), we will record your use of the Platform.

Sharing of Personal Information

We do not sell any personal information to third parties and we never will.

HIKVISION may share personal information with third parties on the basis of non-disclosure agreements. You hereby consent that we may disclose personal information to these third parties:

• We share your personal information with HIKVISION affiliates, who are required to use that information in accordance with the purposes described in this Policy.

• We may provide information to third-parties if we believe in good faith that we are required by mandatory law to do so. For example, to comply with legal orders and government requests; response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts; to protect the interests of our customers and users of HIKVISION Service; to respond to claims that any content posted or displayed using HIKVISION Service violates the rights of third parties; in an emergency protect the health and safety of users of HIKVISION Service or the general public; or to enforce compliance with our Terms of Use.

• If HIKVISION and/or all or part of our assets are ever sold or transferred, your personal information may be among the items sold or transferred. Under such circumstance, we will notify you (i) the identity and contact information of the purchaser or transferee, (ii) your right to revoke your consent to the provision of personal information, and (iii) the means by which you may revoke such consent.

• We share information to protect our own legitimate business interests when we believe in good faith that we are required or permitted by law to do so. For example, we may share your personal information as needed to support auditing, compliance, and corporate governance functions; to combat fraud or criminal activity; to protect our rights or those of our affiliates and users; or as part of legal proceedings affecting HIKVISION.

We may also disclose non-personal information (for example, aggregated or anonymized data) publicly or with third-parties, provided those data have been rendered anonymous in such a way that the data subject is no longer identifiable. For example, we may share non-personal information:

• for the same reasons we might share personal information;
• to better understand how our users interact with HIKVISION Services, in order to optimize your experience, or provide better services;
• for our own research and data analytics.

Information Processed on Your Behalf as a Processor

Where personal information of any third party individuals (“Third Party Data”) are collected and processed during your use of the Platform, HIKVISION will process such Third-Party Data, as a processor, on your behalf.

To realize the Purpose and avoid any future disputes that may arise, you are required to provide information of HIKVISION products and customers making the requests as per HIKVISION’s instructions, including without limitation the products’ label pictures with serial numbers, device key file, customers’ names and contact information. You hereby understand that you are the controller of any Third-Party Data contained in the above mentioned information, and will be solely liable to collect and process such data in accordance with applicable laws and regulations, including but not limited to obtain explicit consent of data subject.

Securing Your Personal Information

HIKVISION has implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard personal information. We also conduct periodic reviews and assessments of the effectiveness of our security controls.

Notwithstanding the above, no data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we use appropriate technical and organizational measures to protect the information we hold for you, we cannot guarantee the security of any information you transmit over the internet with the existing security technology.

 

However, we handle personal data breaches as required by applicable data protection law which includes, where required, notifying the breach to the relevant data protection supervisory authority and data subjects. If you have any further questions about the security of our HIKVISION Service, Please contact us [ support@hikvision.com ].

Accessing, Correcting and Retention of Your Personal Information

HIKVISION stores your personal information on HIKVISION’s servers, which are established in China, for as long as required to realize the Purpose and to protect HIKVISION’s legitimate rights. Your personal information will be retained for no longer than is necessary for the purposes stated in this Policy, unless otherwise deletion requested by you or permitted by law.

Depending on where you are located and subject to limitations in applicable law, you have certain rights in respect to your personal information, such as a right of access, rectification, restriction, opposition, and portability. In order to exercise your rights please contact us at the contact information below. You also have the right to withdraw your consent at all times, free of charge.

Transfer of Personal Information Outside of Your Jurisdiction

To the extent that we may need to transfer personal information outside of your jurisdiction, whether to our affiliated companies or third party service providers, we shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards. You will have the right to be informed and receive a copy of the appropriate safeguards taken by HIKVISION for this transfer of your personal information.

HIKVISION is a China-headquartered company operating globally. As such, complying with applicable laws, we may transfer your personal data to China when processing that information for the purposes described in this Privacy Policy, and we will commit to safeguard your personal information in accordance with this Policy.

Children’s Privacy

HIKVISION does not intend that any portion of its HIKVISION Service will be accessed or used by children under the age of 18, or equivalent minimum age in the relevant jurisdiction and such use is prohibited. HIKVISION Service are designed and intended for adults. By using HIKVISION Service, you represent that you are at least 18 years old, or above the equivalent minimum age in the relevant jurisdiction and understand that you must be at least 18 years old, or above the equivalent minimum age in the relevant jurisdiction in order to use HIKVISION Service. If we obtain actual knowledge that a user who is under the age of 18 years old, or equivalent minimum age in the relevant jurisdiction, we will promptly delete information associated with that user.

Contact Us

If you have questions or concerns about HIKVISION’s use of your personal information, you can contact us at support@hikvision.com. We will response to your inquiry within the time limited required by the applicable laws. Please provide: (i) your name (or nickname), your country/region of residence and your preferred method of contact; and (ii) the details of your request or comment.

EU/UK Addendum

If you are located in the European Economic Area (“EEA”) and UK, Please note,

i) For purposes of EU data protection legislation, Hikvision Europe B.V., located at Dirk Storklaan 3, 2132 PX Hoofddorp, Netherlands acts as EU representative for personal information processing activities covered in this Privacy Policy. You may contact the EU representative using the details in Contact Us.

ii) You have the right to object to processing of your personal information where the processing is carried out for our legitimate interests. Subject to limitations in applicable data protection laws, you have certain rights in respect to your personal information, such as a right of access, rectification, erasure, restriction, objection, portability and the right not to be subject to decisions based solely on automated processing, including profiling. In order to exercise your rights, please contact us. You also have the right to withdraw your consent at all times, free of charge. The withdrawal of your consent shall not affect the lawfulness of processing based on consent before its withdrawal. If you have concerns about how we handle your personal information, please contact us at any time for enquiries or you could have the right to lodge a complaint with a data protection authority.

iii) Whenever HIKVISION shares your personal information with a third party outside the EEA/UK, or transfers such personal information to a third party outside the EEA/UK, HIKVISION will put in place contractual protections, approved by the European Commission, to secure your personal information.

US Addendum

California Consumer Privacy Act Notice

California residents have additional privacy rights under the California Consumer Privacy Act, which is described in the California Consumer Privacy Act Notice (https://us.hikvision.com/en/support-resources/privacy-policy/california-consumer-privacy-act-notice).

Russia Addendum

We have deployed local servers in Russia. If you are located in Russia, your personal information will be stored in the local servers instead of other overseas data center(s).

Brazil Addendum

Whenever HIKVISION shares personal information originating in Brazil with a third party, which may or may not be a HIKVISION entity, that is outside of Brazil, we will do so on the basis of standard contractual clauses or any other safeguards provided for in the LGPD.

Updated date: 11 , 2022

Thank you for using our Platform.

HANGZHOU HIKVISION TECHNOLOGY CO., LTD., and its affiliates, (collectively “HIKVISION”, “we”, “our”, “us”) provide you with access to online platform via the website of https://pw-en.hikvision.com(“Platform”) to reset or restore the passwords of HIKVISION products as requested by the customers (the “Purpose”) as per HIKVISION Platform Agreement reached by HIKVISION and you.

By using and accessing to the Platform, you agree to accept and be bound by these Terms and our Privacy Policy. You agree that when you use your login credentials or click on any “I Agree” button when using the Platform, you affirmatively consent to conduct business electronically with us, and such credentials and processes have the same force and effect with your written signature.

1. Accessing and Using the Platform

In order for you to access the Platform, you are required to provide HIKVISION with registration information which includes, without limitation, your name, country/region, company name, email address and phone number, then an account with password (“Account”) will be allocated by HIKVISION to you, and you can revise the password by yourself. Also in order for you to realize the Purpose, you are required to provide information of HIKVISION products and customers making the requests as per HIKVISION’s instructions, including without limitation the products’ label pictures with serial numbers, device key file, customers’ names and contact information.

You hereby represent and warrant that: (i) all required information you submit is truthful, accurate and complete; (ii) you will maintain the accuracy, security, and confidentiality of such information; (iii) you have authority to access to the Platform and realize the Purpose on behalf of your company, and (iv) you ensure that the requests from the customer are true, correct and undisputed. You hereby agree that HIKVISION will revoke the Account at any time and you will not be able to use the Platform in case that the Terms are terminated in accordance with Section 10.

You also represent and warrant that your use of the Platform does not violate any applicable law or regulation, and shall not infringe any rights of HIKVISION or any third parties.

You have no right to transfer your Account to any other individuals or organizations in any manner. HIKVISION will not be liable for any loss or damages arising from your failure to maintain the confidentiality of your own Account.

You may not use anyone else’s Account at any time without the express permission and consent of the holder of that Account. HIKVISION cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

2. System and Equipment Requirements

Use of the Platform may require Internet access. You shall have the necessary hardware, software, and Internet access needed to use the Platform. The Platform may not be accessible without: (i) a working network that is positioned to communicate reliably with the Platform; (ii) a PC device to run the Platform; (iii) an Account; (iv) always-on broadband Internet access; and (v) other system elements that may be necessary for using the Platform.

3. Changes to HIKVISION Platform

We may change, upgrade, discontinue, or temporarily suspend any feature or component of the Platform at any time without notice, and these Terms shall apply to any future update, release, or other change to the Platform.

4. Intellectual Property

All trademarks and logos displayed, mentioned or otherwise used in the Platform are property of HIKVISION or its licensors as stated if applicable. You are not permitted to use any of these trademarks or logos in any way without explicit prior written permission from HIKVISION or such licensors as applicable.

All contents on the Platform are copyrighted by HIKVISION or applicable licensors unless otherwise stated. Without prior written consent of HIKVISION or other related parties, any content on the Platform shall not be reproduced, modified, promoted, distributed, photocopied, played, disassembled, reverse engineered, decompiled, linked or transmitted with hyperlinks, loaded into other servers in "mirroring method", stored in information retrieval system, or otherwise used for any other purpose by any person by any means.

5. Your Obligation

When using the Platform, you shall not:

• disrupt, interfere with, violate the security of, or attempt to gain unauthorized access to, the Platform or any computer network;

• circumvent any technological measure implemented by us or any providers or any other third party to protect the Platform;

• upload, transmit, distribute, or run any computer virus, worm, Trojan horse, or any computer code that could damage or alter a computer, portable device, computer network, communication network, data, the Platform, or any other system, device or property;

• attempt, in any manner, to obtain the password, account, credentials, or other security information from any other user; or;

• jeopardize the security of your Account or anyone else’s account (for example, by allowing another individual to login into Platform as you);

• publicly announce or disclose the cooperation between you and HIKVISION under these Terms, or advertise or release any publicity regarding this cooperation hereunder, without prior written consent of HIKVISION;.

• violate any applicable federal, state, local, or international law or regulation (including, without limitation, any law regarding the export of data or software to and from the U.S. or other countries).

You hereby agree and undertake that when you log in to the Platform, you shall duly perform activities only in order to realize the Purpose and comply with any applicable laws and regulations, including without limitation the applicable data protection laws and regulations. You shall only collect and use personal data to the extent that is necessary to realize the Purpose. You are solely responsible for the liability arising from your misconducts or failure to comply with any applicable laws and regulations, and you shall hold HIKVISION harmless from any liability arising from such misconducts and failure.

6. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless, and upon HIKVISION’s request, defend, HIKVISION, its directors, officers, employees, independent contractors and agents (each a “HIKVISION Indemnified Party”) from any and all claims, losses, liabilities, damages, taxes, expenses and costs, including without limitation, attorneys’ fees and court costs (collectively, “Losses”), incurred by a HIKVISION Indemnified Party and arising from or related to any of the following:

(a) Your use of HIKVISION Platform which constitutes a culpable (negligent or willful) violation of these Terms and any other information issued by us;

(b) Your culpable violation of these Terms;

(c) Your culpable violation of any law or the rights of any third party;

(d) Your faults or negligence or willful misconducts in the procedure of realizing the Purpose, including without limitation those resulting any losses or damages of any customers that purchasing HIKVISION products.

We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it. In no event may you enter into any settlement or like agreement with a third party that affects HIKVISION's rights or binds HIKVISION in any way, without the prior written consent of HIKVISION.

7. WARRANTY DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM IS PROVIDED FOR YOUR CONVENIENCE, “AS IS”, AND “AS AVAILABLE” WITH ALL FAULTS AND ERRORS, AND WE AND OUR SUPPLIERS AND LICENSORS EXPRESSLY DISCLAIM ANY WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, QUIET ENJOYMENT, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, AVAILABILITY, DATA SECURITY, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

8. LIMITATIONS ON LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HIKVISION, ITS DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, CONTRACTORS, AGENTS, LICENSORS, OR SUPPLIERS, BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, AND/OR EXEMPLARY DAMAGES INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS OR REVENUES, LOSS OF DATA, AND/OR LOSS OF BUSINESS, IN CONNECTION WITH THE PLATFORM OR THE USE OF OR INABILITY TO USE THE PLATFORM OR RELIANCE ON THE CONTENTS CONTAINED HEREIN, EVEN IF HIKVISION IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNLESS OTHERWISE AGREED IN WRITING BY HIVKISION IN ANY OTHER AGREEMENT, TO THE EXTENT PERMITTED BY THE APPLICABLE LAW, HIKVISION SHALL NOT BE LIABLE FOR THE MATERIALS OF THE PLATFORM, REGARDLESS OF THE REASON OF THE LIABILITY OR THE TORT THEORY IT BASED ON.

9. Confidentiality

 

You may be exposed to certain confidential information of HIKVISION including but not limited to information concerning the business, technology, and any customers of HIKVISION, which you know or should know is HIKVISION’s confidential and proprietary information (herein “Confidential Information”). You agree that you will permanently not: (i) use the Confidential Information for any purpose other than to perform under these Terms; or (ii) disclose to any third party any Confidential Information without the prior written consent of HIKVISION.

You agree to keep confidential and not to disclose the terms and conditions of these Terms to any third party.

10. Term and Termination

These Terms will remain in full force and effect as long as you continue to access or use the Platform, or until they are terminated by HIKVISION at any time, without cause and prior notice. Therefore, at any time, and without prior notice, we may suspend or terminate your rights to use the Platform.

11. Governing Law and Dispute Resolution

You agree that your access and all related activities on or through the Platform shall be governed by, construed, and interpreted in accordance with the laws of the People's Republic of China. You agree that any dispute between the Parties arising out of or in connection with these Terms or your access and all related activities on or through the Platform shall be resolved by means of arbitration and shall be submitted exclusively to the China International Economic and Trade Arbitration Commission (“CIETAC”) in Beijing in accordance with CIETAC rules. The preceding provision regarding dispute resolution does not apply in some jurisdiction where such dispute resolution may be prohibited. For example, if you are a user based in the European Union, you may make a claim in the courts of the country where you reside.

12. Breach of Terms

Should You breaches any obligations as stipulated these Terms, especially under Section 4 (Intellectual Property), Section 5 (Your Obligation), Section 6 (Indemnity) and Section 9(Confidentiality), you agree to pay US Dollar $500,000, as the compensation, to HIKVISION, as a liquidated damage, and to compensate all losses resulting from its own faults, including but not limited attorney fee, investigation fee and any other reasonable fees.

You acknowledge and agree that any breach or potential breach shall cause irreparable injury to HIKVISION and that, in addition to the above mentioned remedies, HIKVISION shall be entitled to obtain injunctive relief against the threatened breach of these Terms or the continuation of any such breach by you.

13. Contact Us

Should you have any questions, please contact us immediately via email at support@hikvision.com

Hangzhou HIKVISION Digital technology Co., Ltd.

No.555 Qianmo Road, Binjiang District, Hangzhou China